Our Commitment

Cansure is consistently making significant investments in underwriting, facilities, and claims management to under-pin a growth strategy aimed at achieving a sustainable brand identity known for quality, responsiveness, and integrity in the Canadian insurance marketplace. This strategy requires that Cansure take responsibility and accountability for the major functions of an insuring organization, which are underwriting and claims management.

It is the intent of Cansure Claims to provide top-level claims service, to respond quickly to inquiries, and to resolve outstanding claims as soon as practicable. Cansure believes that the investment in a Claims management team and the efficiency of scale, combined with the integration of data, knowledge, and training with the underwriting operations will greatly benefit all stakeholders including our broker partners.

Policyholder Claims Brochure

Highlights of our Claims Service

  • Improved focus on cost containment and oversight of claims management expenses.

  • A focus on Cansure underwritten business and physical proximity to the Underwriting Department which has improved the quality of communications internally and externally.

  • Enhanced cross-functional training opportunities, and a more organic and efficient sharing of high quality information between Cansure Claims personnel and Underwriters.

  • Higher integration of information systems that allow the Cansure Underwriters to review detailed claims data in real time, improving decision making and stakeholder communications.

  • A consistent claims experience for all stakeholders that contributes toward brand reliability and reputation for Cansure in the Canadian marketplace.

  • Prompt and fair indemnity to insureds on behalf of Underwriters that removes unnecessary delays and improves the insurance experience to create differentiation in the marketplace for Cansure.

    • Governance and Due Diligence procedures that match or exceed Underwriters standards for Claims Management.

Testimonials

They were fast repairs accurate and there was no fuss about it.
Timothy Barth
Super helpful and friendly service. Good follow-up and good communication.
Andi Buechi,

Dee (Dvitya) was quick in her responses and was able to assist me through every process. The processes were simple and fair.

Vincent Wong

Dee Saini is always great to deal with and makes the claim process very easy.

Declan Chouinard

Contact Information

DURING BUSINESS HOURS

We are here to help. Contact us directly from 8:30am – 5:00pm PST

Email: claims@cansure.com

AFTER-HOURS EMERGENCIES

After our regular business hours, please call Coast to Coast Claims:

Tel:1-855-535-0554 | Email: claims@coasttocoastclaims.ca

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